Job Title: Duty Manager
Start Date: ASAP
Hours: Part Time
Job Purpose:
KST Enterprises Ltd is the trading arm of Knowldedge Schools Trust who own and manage schools. We have two sites at the school which we let for hire by external parties. We are seeking an organized, proactive and enthusiastic duty manager to join our growing company. You must enjoy working in a fast-paced, collaborative environment. You will be responsible managing the lettings at designated times and responding to all customer issues. You should be able to demonstrate experience in handling customer issues, follow KSTE procedures and the and the ability to prioritize and act on tasks, making decisions and judgement calls are a must. As a Duty Manager you will need to be able to prioritize your time and planning in order to achieve operational excellence.
Reports to: Business Manager KSTE
This role will be employed by KST Enterprises Ltd.
Person Specification:
• Oversee and manage all operations for KSTE Lettings on the times you are on duty.
• To be on call during the duty hours to respond to customers queries, complaints or issues.
• Follow all guidance as set out in the KSTE handbook.
• Suggest changes to operating standards in order to improve the efficiency of work.
• Update the relevant persons of any site related issues that may have occurred.
• Plan ahead and identify any requirements or potential issues or errors, suggest/impose solutions as required operationally to provide continuity in the quality and smooth running of business.
• Ensure that your work schedule is planned appropriately in advance.
• Be able to commute to, and work on site as required, flexibility will be required
• Ensure that the customer facility is clean and respond to any cleaning issues as needed from time to time.
• Be up to date with any Emergency procedures at each site and know how to respond to likely emergencies.
• Be confident and knowledgeable on all aspects of security for each site.
• Ensure all facilities are safe and locked if needed before securing the building.
• Ensure facilities are prepped and ready for lettings.
• Perform general admin duties as needed (sending/answering emails, phone calls, reports etc.)
• Build and maintain positive colleague and customer relationships
• To be the main point of contact for all customers during their bookings, making sure you are available to attend within 30 minutes
• Attend all meetings as required by the Business Manager.
• Physically be present at one of the trusts sites when required on site for the duration of bookings.
• To assist in the lock up of the schools before lettings commence
• To assist in site duties when required such as portering and litter picking.
• Assist with viewings and fire drills
• Maintain open lines of communication between all departments.
• Carry out any additional duties as may be required from time to time
Experience:
High levels of organisational ability gained in a professional or educational environment, have experience of dealing with customers.
Aptitudes:
To demonstrate the ability to:
• Work as part of a team, sharing working knowledge and skills
• Work flexibility, able to rearrange work plans in relating to changing priorities
• Interact sensitively with other workers and customers
• Follow set procedures and be able to adapt if necessary
• Able to quickly assimilate new procedures and working methods
Further expectations of the role:
• Adhere to the School and Trust’s Safeguarding Policies.
• Work within the school’s Diversity Policy to promote equality of opportunity for all students and staff, both current and prospective
• Maintain high professional standards of attendance, punctuality, appearance, conduct and positive, courteous relations with students, parents and colleagues
• Adhere to policies as set out in the governors and staff handbook
• Comply with the Data Protection Act/ GDPR
• Undertake other reasonable duties related to the job purpose required from time to time.
• Be prepared to work on other areas of KSTE as required
This role outline is not definitive and will be subject to regular review and should be seen as enabling rather than restrictive. Other reasonable requests for support may be made by your line manager.
Interested?
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